Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
This help file will walk you through adding complimentary information to your orders and tickets in eDesk. Before you start You’ll…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
FNAC Darty is one of the leading online marketplaces in France, specializing in entertainment and electrical products. Connecting your Fnac…
Connecting your Shopify account will allow your messages, orders, and order information to flow directly into eDesk. All messages will continue…
Connecting your BigCommerce account will allow your messages, orders, and order information to flow directly into eDesk.
Magento is a popular eCommerce platform allowing you to create an online store and sell products. Connecting your Magento account will allow…
Did you know you can collaborate on customer tickets with people that don't have an eDesk account, such as suppliers or third-party services?…
Mirakl is the leading marketplace platform provider, that powers some of the world's best know marketplaces. Connecting your Mirakl account…
ChannelAdvisor is a multichannel e-Commerce platform that supports over 300 channels, most of which are popular online marketplaces. Connecting…
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
PrestaShop is a freemium, open source e-commerce platform allowing you to create an online store and sell products. Connecting your PrestaShop…
The Pre-Sales section separates sales opportunity queries (Pre-Sales) from regular queries. It houses product queries from customers who have…
